And in the unlikely event of “Computer says NO!” our experienced, long serving and, as many customers refer to them, amazing team of CS experts are at the end of a phone to help.
Easy to contact, aware of you as a customer and trained across all the available services we offer, they will find the answer if you can’t.
The CS team are also pro-active in spotting and communicating, even potential problems before they happen.
Monitoring scanning history, checking manifests, reading vehicle telematics or liaising with partner depots, they are constantly looking for anomalies and even if it is bad news, communicating with our customers as early as possible, giving you the opportunity to make informed decisions. Because we believe no news is the worst kind of news.